1. Return Instructions
   
   
   1. Call Midwest Percussion for RA#
      • Call (1-800-282-DRUM) and ask for a RA# from one of our customer service operators.
      • Please tell the operator why you are returning the item and how you would like it refunded to you (credit card, store credit or exchange)
      • If the item(s) were shipped out correctly, you will be liable for the return shipping.
      • If the item(s) were shipped out incorrectly (our mistake), Midwest Percussion will send out a pre-paid return shipping label.
        (UPS "RS" label)
      • Once you receive the UPS "RS" label, simply place it on the sealed up box...Please refer to our packing instructions in section 4.

      
      

   2. Return everything in its original condition!
      • For a complete refund, items must be in original condition, show no signs of wear, and be received back within 30 days from the delivery date.
      • Include all original packaging, accessories (e.g. owner's manual, drum keys, clamps, power adapters and warranty cards, etc.).
      • Include a copy of the packing list; clearly indicate your reason for returning and how you would like it refunded. (credit card, store credit or exchange)

      
      

   3. Do not write on the original box, manual or warranty!
      • Please do not write on the manufacturer's box, manual, or warranty card until certain you will keep this purchase.
      • Write your RA number on the outside shipping box, NOT the manufacturer's box.

      
      

   4. UPS Packing Instructions
      • Reseal the manufacturer's box.
      • You are responsible for merchandise until it safely reaches our warehouse. To protect your return, double box your shipment to prevent damage, using all original packing materials.
      • Add additional packing material if necesssary.
      • Write the RA number on the outside shipping box, NOT on the manufacturer's box.
      • Or place the UPS "RS" label on the outside of the sealed up box.

      
      

   5. Insure package and save the tracking number!
      • Insure the return for the full value of your purchase.
      • Ship your items back with a trackable service like UPS or Priority USPS. We are not responsible for return merchandise if it gets lost in the mail.

      
      

   6. Allow 7 days for return processing!
      • Returns take approximately seven days to clean and process.
      • Credit card purchases are credited back to the original credit card.
      • All other purchases are refunded by company check.
      • Store Credits will be posted on your Midwest Percussion account for future purchases.

      
      

   7. Ship to this Return Address!

      Midwest Percussion, Inc.
      RA #
      19027-B South Jodi Road
      Mokena, Il, 60448
      

   
   
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2. What is Non-Returnable Merchandise
   
   
   1. Non-Returnable merchandise.
      • Copy-protected material such as Sheet music, Books, Clothing, Videos, and DVD's. (unless defective)
      • Disposable products such as USED Drum heads, Drum sticks and Cleaning Supplies.

      
      

   2. Special Order merchandise.
      • We will gladly special order any item available to us. (e.g - Custom Drum sets, etc)
      • Special orders may NOT be returned.
        
      • Special orders are NON Cancelable.
        
      • Special order Deposits are NON Refundable.
        
        
   
   
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3. Returning Defective Items
   
   
   1. Call us with 48 hours for return instructions.
      • You must notify us within 48 hours of receipt to qualify for a return shipment.
      • We can be reached at 800-282-DRUM (Hours: Monday-Friday 11am - 7pm, Sat 11am - 4:30pm, CST)

      
      

   2. Restocking Fees.
      • To avoid restocking fees, please follow all packing instructions listed above in the "Return Instructions" area (part "A").
      • Please be advised that restocking fees may apply if defect is not a result of original manufacturing process.
        
        
   
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4. Returning Items Damaged in Transit

   Your order is carefully packed to exceed the UPS shipping requirements. If an item arrives damaged:

   1. Call UPS at (1-800-PICK-UPS) and ask for a Damage Inspection Claim.
      • UPS will arrange to take a look at and pick up the damaged merchandise.
      • Please keep the original box it was shipped in and all packing material..(it is important to keep everything)
      • Then call Midwest Percussion at 800-282-DRUM (Hours: Monday-Friday 11am - 7pm, Sat 11am - 4:30pm, CST) and let us know that a damaged claim was placed UPS.
      • Midwest Percussion will proceed with the replacement to you once UPS has contacted us with the claim information.

      
      

   2. Repack order using all original packing materials and boxes.
      • Include all original packaging, accessories (e.g. owner's manual, drum keys, clamps, power adapters and warranty cards, etc.)
      • Repack the damaged merchandise, using original boxes and packing materials.
      • Items missing original packaging, may not qualify for damage protection.

      
      

   3. Give package to UPS.
      • If UPS does not take the damaged merchandise upon inspection, call us so we can have it picked up for a return.
      • Upon receiving the returned merchandise, we will send out a replacement.

   
   
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5. Refused Delivery
   
   
   1. Delivery refused (pre-paid or C.O.D.)
      • If the carrier returns an item because it was refused, a 25% restocking fee will apply.
      • If the item was shipped for free, outbound shipping fees will also be charged back at the time of return.

   
   
   
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6. Returning products that were shipped FREE
   
   
   1. The original Shipping Fee of the item(s) will deducted from the refund.
   2. All Refunds, will be the original purchase price, less the shipping fees from the original order.
   3. Free Shipping offers apply to the original shipment only.
   4. Customers are responsible for the shipping fees, (to and from) on any exchange even if it has a Free Shipping offer.
   5. Insurance Fees are Not Refundable