• Why should I shop online at Midwest?
  
• How long has Midwest Percussion been in business?
  
• How do I navigate this site?
• How do I place an order?
• How long will it take to receive my order?
  
• Can I track my order online?
  
• How do I know if it is safe to send credit and other personal information to Midwest Percussion over the Internet?
  
• How do I determine my shipping costs?
  
• What delivery service do you use?
  
• When ordering online, how do I receive information on promotions, such as free gifts or special discounts, offered on occasion?
  
• How do I contact customer service?

Shopping at MidwestPercussion.com

Why should I shop online at Midwest Percussion ?

• Shop-at-home convenience --

  MidwestPercussion.com offers you a great way to shop for all of your percussion and accessories needs. You shop at home, which means no hassle with the car ... no standing in line ... no salespeople ... nothing to carry ... shop at any hour of the night or day and take all the time you want ... and the convenience of home or business delivery right to your door.
  Your satisfaction is of utmost importance to us!
  

• Low direct-to-you prices --

We deal with you direct and eliminate the middleman.
We have no salespeople or store leases to push the prices up. And because we deal in large quantities, we can offer you quality products at prices lower than you would think possible.

• Reliable products --

  Dollar for dollar, you get more for your money from Midwest Percussion. Every product is brand new, in the original package.
  No used or damaged gear !

How do I place an order ?

• Order Online --

• Browse Midwest Percussion's online selections. When you find an item that you'd like to purchase, click the drop down menu beneath the item description.
  
  Next, enter the quantity in the box provided.
  
  When you're finished shopping on that page go to the bottom of the page and click the button.
  
  You may continue to browse the catalog after you've added an item by clicking on the Continue Browsing link that you'll see on the shopping cart page. (Or you may finalize your order at this point by clicking on the checkout button.)
  
  If you're back browsing the catalog and decide that you are through shopping and you'd like to checkout, click on the CHECKOUT button (located at the upper right hand corner of every page) to finalize your order. Then just fill in the requested information that follows.
  That's it!
  
  

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• Order by phone, mail or fax --
  
  Call 1-800-282-DRUM to place an order by phone.
• Click on the Printable Mail Order Form here, on the homepage or the Contact Us page. Simply print out the form & mail it in with a Check or Money Order.
  Or you may Fax in your order.
  
  You may order by fax at 1-708-479-4026.
  

  Or you may order by mail at:
  
  Midwest Percussion
  19027-B South Jodi Road
  Mokena, IL 60448
  708.479.4300
  info@midwestpercussion.com

How long will it take to receive my order ?

Upon credit approval by Midwest Percussion, you can expect your order of all in stock items to ship within 24 to 48 hours. How quickly you receive your order depends on the type of delivery service you order. (ie; standard ground, 2 day air, next day air, etc.)

Can I track my order online?

Yes. When you place your order you will receive an email detailing your order along with a 12 digit Order Confirmation Number. You can use this number on our website to track your package(s) via the UPS Online Tracking System.

Important! You must allow 24 - 48 hours during regular business days (Mon-Fri) for an order to be processed before entering the shipping phase. Please allow the proper amount of time to pass before attempting to track your order.

Our UPS Tracking Page is located at http://www.midwestpercussion.com/ups_track.html.
Please read instructions carefully as some limitations apply.

How do I know if it is safe to send credit and other personal information to Midwest Percussion over the Internet ?

MidwestPercussion.com has been designed to securely transmit all of the personal information you enter to place your order via SSL or SHTTP. Check your browser documentation to see how it displays a secure transaction. If you see that secure status indication (in most versions of Netscape it is an unbroken key or a locked lock in the lower left-hand corner), you can be assured that your vital information is securely encrypted as it flies over the Internet.

How do you know it is secure? Reference the WWW Security FAQ (at http://www.alw.nih.gov/Security/security-www.html) and determine if you are comfortable with sending your credit card number and other personal information over the Internet. (Use your back button to come back to this page after you've got the information you want.)

How do I determine my shipping costs ?

You have your choice of various shipping options as you fill out your order form at Checkout. The cost will automatically be calculated into your final price for your approval based on your zip code.

All orders are run through UPS's computer system so you know the shipping charges will be accurate and up-to-date.

What delivery service do you use ?

We will ship your items via United Parcel Service (UPS).
* Please note: UPS will not ship to PO Box addresses.

When ordering online, how do I receive information on promotions such as free gifts or special discounts, offered on occasion ?

Be sure to enter your email address when prompted to receive all special offers & promotional materials online.